Technician 3

About the roleAs a technician 3 to join our growing Configuration team, responsible for providing efficient IT configuration services. The ideal candidate will be competent at component level, self-sufficient, and able to manage workloads within set timelines.

Shift: 8:30 AM to 5:00 PM

Location: City Centre 8 Surrey Street - Norwich

Contract Duration: 1 month

Roles and Responsibilities:

• Perform Windows 11 upgrades on laptops/desktops per project schedule
• Verify hardware compatibility before upgrade
• Configure user profiles, apps, and network settings post-deployment
• Provide onsite/remote support during and after migration
• Troubleshoot OS, driver, and application issues
• Escalate unresolved technical problems appropriately
• Update deployment records in workflow systems
• Document completed upgrades and user handovers
• Support inventory tracking and device logistics
• Follow IT policies, security protocols, and deployment standards
• Keep workspace organised and safe during onsite work
• Communicate clearly with users and project teams

Other stuff we're potentially looking for:
Proven experience with Windows 10/11 deployments or OS migration projects.
Familiarity with tools such as SCCM, Intune, Autopilot, or MDT.
Strong troubleshooting skills and customer service orientation.
Ability to work independently and manage time effectively.
Excellent communication and documentation skills.

What's in it for you? Our client loves to reward their people for doing a great job.

• This is a 5 day per week onsite contract.
• A per hour, in-scope IR35, of £19.38/hr (PAYE) OR £25.15/hr (via a Hays Approved Umbrella Company).

Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you!

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