Technician 2

Join a leading independent technology and services provider as a Technician 2.

Job Overview:
We are looking for a detail-oriented and proactive Hub Technician to manage ticket queues, stock, and hardware repairs while ensuring compliance with service-level agreements. This role is critical in maintaining smooth operations across our Hub and surrounding spokespeople.

• Location: Helston
• Working Hours: 09:00am to 5:00pm
• Contract Duration:1-Dec-25 till 30-June-25
• Daily Rate: A per hour rate, in-scope IR35, of £14.54/hr PAYE) OR £18.87/hr (umbrella company)

Key Responsibilities:

• Ticket Management: Handle and update tickets assigned to the Hub and surrounding spokes, ensuring timely resolution and adherence to service levels.
• Stock & Asset Management: Manage Hub stock, including scanning items in/out of locations and maintaining accurate asset records.
• Disposal Management: Oversee and process disposals through the Hub in line with contractual obligations.
• Hardware Repairs: Triage and perform repairs on in-warranty equipment; coordinate with vendors for parts and returns.
• Locker Replenishment: Ensure lockers are replenished as required.
• Service Improvement: Identify potential service issues and suggest improvements to the Team Leader.
• Compliance: Follow all agreed processes and procedures, including site regulations and company standards.

Key Requirements:

• Experience in IT support or hardware maintenance.
• Strong organisational and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Familiarity with asset management and ticketing systems.
• Excellent communication and collaboration skills.

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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