Technical Writer and Knowledge Manager

Technical Writer and Knowledge Manager

Outside IR35

Stevenage - 3 days on site

3 months initial contract

Candidates must hold or be eligible for UK SC clearance

Brief

Are you a detail-driven Technical Writer with a passion for structure, clarity, and collaboration? Do you thrive in complex technical environments and have a knack for transforming information into clear, reusable knowledge?

We're looking for a Technical Writer & Knowledge Manager to join our team and take the lead in creating high-quality documentation and managing our knowledge frameworks across ITSM and project delivery teams.

Key Responsibilities

• Create a wide range of technical content: system specs, solution designs, SOPs, training guides, release notes, and more
• Translate complex, technical details into clear, concise documentation tailored to different audiences
• Lead the setup and management of a centralised knowledge base using ServiceNow Knowledge Management
• Embed Knowledge-Centred Services (KCS) practices across teams
• Work with Incident, Problem, and Change teams to ensure effective knowledge capture and reuse
• Support bid and pre-sales teams with reusable assets and tailored documentation
• Collaborate with teams across Software Engineering, Cloud Ops, QA, and IT Operations to document standards and best practices
• Drive consistent documentation quality and governance across the Practice

Required Skills

• 5+ years in technical writing and/or knowledge management roles
• Hands-on experience with ServiceNow Knowledge Management - workflows, life cycle, governance
• Solid understanding of ITIL processes (especially Incident, Problem, and Change)
• Ability to simplify complex content and make it reusable across teams and projects
• Great communication and stakeholder engagement skills
• Exposure to cloud platforms (AWS or Azure) and enterprise IT environments
• Comfortable working in fast-paced, regulated or transformation-driven environments

Preferred Qualifications

• Degree in Technical Communications, Information Technology, or similar (or equivalent experience)

Certifications (desirable):

• ITIL Foundation
• Knowledge-Centred Service (KCS)
• ServiceNow Knowledge Management or ITSM

Candidate Requirements:

• Eligible for UK SC clearance

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.