Technical Support Specialist - Global Law Firm

Title: Technical Support Specialist

Location: London

Salary: Competitive

Ryder Reid Legal is seeking an experienced and proactive Technical Support Specialist to join a prestigious global law firm on a permanent basis. This is a hands-on role supporting the firm's busy legal and operational teams across Europe, ensuring seamless technology experiences in a collaborative, inclusive office environment.

Key Responsibilities:

• Deliver deskside and remote IT support, resolving software, hardware, and comms issues efficiently.
• Manage service requests and incidents via internal ITSM systems.
• Support live AV events and deploy unified communications solutions.
• Install and configure devices and ensure standardised software deployment across locations.
• Oversee IT inventory, procurement, and maintain clear documentation of systems and processes.
• Coordinate regional support across European offices, including travel as needed.
• Support mobile device usage and maintain security compliance across systems.
• Administer shared calendars and inboxes for streamlined team scheduling.

Qualifications:

• Proven experience in legal or professional services IT support.
• Solid understanding of Windows OS and Office 365 applications.
• Comfortable with iOS/Android device management.
• Experience using ITSM platforms and document management systems.
• Strong communication, organisational, and troubleshooting skills.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.