Technical Support Manager BMS

About the role

As Technical Support Manager, you will lead and develop the UK Technical Support team supporting Priva's building management system and building automation solutions. This is a hands-on leadership role combining people management, technical escalation ownership, and close collaboration with Sales and Priva HQ (R&D). This role can be hybrid, ideally 2 hours travel from our Watford office.

Key responsibilities

• Lead, coach, and develop the Technical Support Specialists


• Act as escalation point for complex or customer-critical BMS-related technical issues


• Drive continuous improvement of support processes, documentation, and knowledge sharing


• Plan and facilitate BMS and product training for internal teams, partners, and Sales


• Act as the primary UK technical interface with Priva HQ and R&D


• Support product introductions, partner enablement, and key customer engagements

What we're looking for
Essential

• Strong background in the BEMS / HVAC / building automation industry (hardware and/or software)


• Proven experience leading or managing technical teams in a BEMS environment


• Experience handling escalations and customer-critical technical situations


• Strong communication and stakeholder management skills

Desirable

• Experience delivering or facilitating BEMS or technical training


• Knowledge of BACnet, Modbus, M-Bus


• Experience with cloud-connected BEMS platforms

Location requirement

Candidates must ideally be based within approximately 2 hours' travel of Watford

What we offer

• Competitive salary + bonus scheme


• Company car allowance


• Pension, private healthcare, and additional benefits


• Laptop, mobile phone, and home-working support


• A collaborative, people-focused environment within the BMS industry