Technical Support Engineer

Job Title: Technical Support Engineer (Fire & Security)
Location: Craigavon
Salary: £30,000 per annum

Are you looking for a Technical Support Engineer role based in Craigavon? As a Technical Support Engineer, you will provide first-line technical support to both engineers and end users across Fire, CCTV, Intruder, and Access Control systems. You will be working for a well-established organisation that delivers specialist support services across the Fire & Security sector.

Responsibilities:

• Provide technical support to internal and external engineers and end users.

• Ensure accurate information is logged, scheduled, and communicated promptly.

• Prioritise workload to meet contractual deadlines.

• Handle inbound customer calls while maintaining high customer service standards.

• Attempt first-line fixes before escalating to the service team.

• Provide support to the Service Scheduling Team when required.

• Carry out any other reasonable tasks requested by supervisors or the Head of Service.

Experience and Certifications required:

• A minimum of 3 years' experience across Intruder, CCTV, Access Control, and Fire systems.

• Strong customer-focused approach with excellent telephone manner.

• Strong interpersonal and communication skills.

• Ability to prioritise workload effectively.

• General product knowledge of fire systems.

• Experience with Network/IP-based systems.

Desirable:

• Experience with UDL software across Galaxy, ATS, and Intruder alarm panels.

• Experience with Cash4Windows.

• Experience working on enterprise-wide networked CCTV systems (eg, Hikvision, Cathexis).

• Experience with remote programming of industry-standard enterprise-level Access Control systems.

Please apply with an up-to-date CV for more information.