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Technical Support Engineer

Posted 4 hours 37 minutes ago by Syntax Consultancy

£30,000 - £35,000 Annual

Permanent

Not Specified

Other

Cambridgeshire, Peterborough, United Kingdom, PE1 1

Job Description

Technical Support Engineer

Peterborough

Permanent

£30,000- £35,000 (doe) + Benefits

We are looking for a Technical Support Engineer for a full-time, permanent position based on-site in Peterborough, with an ideal start date in June/July 2025.

Benefits include: 25 days of holiday, a workplace pension scheme, the option to enrol in private healthcare, and paid training and development opportunities.

This is a new opportunity to work with a leading and rapidly expanding company specialising in healthcare management software solutions.

Key Skills & Experience:

Troubleshooting and resolve user IT issues; escalating when necessary.
Collaborate with developers on latest software versions.
Learn and adapt to each customer's specific setup.
Create internal knowledge base (Wiki) articles as needed.
Experience with helpdesk ticketing systems and customer support.
Familiarity with SQL and SQL Management Studio.
Excellent problem-solving skills with a proactive learning mindset.
Experience with bespoke software systems; familiarity with healthcare-related platforms is a bonus.
Provide software support for bespoke healthcare software solutions, with a focus on first-time resolution.