Technical Support Engineer

We are seeking a dedicated and knowledgeable Technical Support Engineer to join our dynamic team. The ideal candidate will possess a strong background in IT support and computer networking, with a passion for solving technical issues and providing exceptional customer service. This role is pivotal in ensuring that our clients receive timely and effective support for their technical needs.

The IT Support Engineer is a varied and challenging role. You will be visiting customers on both a scheduled and ad-hoc basis to maintain systems and provide high quality IT support. You may also have regular opportunities to make valuable contributions to the delivery of IT projects.

You must be a positive, friendly, and sociable team player to join our incredible team a can do attitude and sincere passion to deliver high-quality work are critical to success!

Candidates will typically have 1 or more years experience of working in an IT environment and development opportunities are available. You must understand the importance of exceptional customer service to accompany technical skills. We re seeking intelligent, diligent, and friendly engineers who can combine existing knowledge with newly acquired skills to become an asset to the team.

Duties

• Provide first-line support for technical issues related to LAN, operating systems, and software troubleshooting.
• Assist users with desktop support, including hardware and software inquiries.
• Diagnose and resolve technical problems through effective troubleshooting techniques.
• Utilise Remedy for tracking and managing support tickets efficiently.
• Collaborate with team members to escalate complex issues when necessary.
• Maintain documentation of technical procedures and solutions to enhance knowledge sharing within the team.
• Stay updated on the latest technologies and industry trends to provide informed support.

Experience

• At least 1 year proven experience in IT support or a similar role, demonstrating proficiency in computer networking and operating systems.
• Active Directory and Microsoft 365 administration/support.
• Strong understanding of desktop support principles, computer hardware, networks and infrastructure.
• Excellent problem-solving skills with the ability to work under pressure.
• The candidate must be able to drive.
• Troubleshooting and supporting modern desktop environments (Windows 10/Windows 11/macOS)
• Exceptional communication skills, both verbal and written, to effectively assist clients with varying levels of technical knowledge.
• A proactive approach to learning new technologies and improving existing processes.
• Polite, confident and effective communicator.
• Sincere passion for exceptional customer service.
• Excellent time management and priority determination skills.
• Maintaining a high standard of work and professionalism.
• Team player Going The Extra Mile (GTEM), providing feedback and supporting colleagues.
• Enhanced DBS check (conducted by the company and must remain clean).

Desirable (but not essential) experience

• Experience working within Education.

Join us as we strive to deliver outstanding technical support solutions while fostering an environment of growth and collaboration.

Job Type: Full-time

Pay: £25,200.00-£26,500.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking

Schedule:

• Monday to Friday