Technical Support Engineer - UX

Technical Support Engineer - UX

Our client is looking for a Technical Support Engineer to start ASAP on a long term contract. You will be a Customer Advocate providing support to users/administrators of their platform. You will be contributing to the growth of best practices for delivery of support services.

Hybrid working

Duration - 12 months

Inside IR35

Skills & Experience

• 2+ years of related experience within technical support or software coding environment
• Experienced in providing SaaS support
• Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab
• UI development or support experience
• Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development o Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial)
• Troubleshooting experience using browser developer tools
• Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus.
• Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Good experience with relational databases (eg MySQL, Oracle).
• Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience using Linux/Unix OR Microsoft Server Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Personal commitment to quality and customer service
• Ability to multi-task and efficiently manage case backlog Should be a team player working efficiently in a collaborative environment

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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