Technical Support Engineer / 1st line Support

Technical Support Engineer / 1st line Support page is loaded Technical Support Engineer / 1st line Supportlocations: United Kingdom - Liverpooltime type: Full timeposted on: Posted 6 Days Agojob requisition id: R56228 Job Summary: We are looking for a proactive and customer-focused 1st Line Support Engineer to join our team. In this role, you will log and resolve technical support calls when received by the Service Desk Team. You will demonstrate excellent customer service skills and ensure issues are escalated to the appropriate teams. You will adhere to the defined KPIs and SLAs for our clients to maintain TSL reputation and strengthen client relationships. At Taranto Systems we lead the market in traffic management and parking enforcement solutions, with over 20 years' experience of delivering innovation in the parking sector. We work with local authorities, private parking companies and fleet firms to provide comprehensive parking, environmental and traffic management systems to keep traffic flowing smoothly and improve air quality, as well as reduce the administrative burden on back-office teams. Taranto's award-winning solutions are used by over 60 UK central and local government organisations, with 14 of London's 32 boroughs, as well as the City of London and TfL, using our solutions. Taranto is part of the Modaxo family. Modaxo is a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 30 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world. Job Description: Responsibilities include: Responsible for the resolution of incoming calls to the service desk Responsible for building relationships with our customers through effectively managing queries/issues raised to the service desk Ensure that you adhere to all support desk procedures Ensure that you adhere to all /service level agreements (SLA) both internal and external Ensure that the escalation procedures are adopted Ensure that logs are resolved as per priority levels Ensure all support calls are properly logged as per agreed procedures Co-ordinate the resolution of support calls Ensure that there is adequate communication between the team and clients Identify application bugs and escalate to 2nd line and 3rd line Engineers. Adopt a proactive approach towards the support logs Ensure that clients have a complete update of outstanding calls/fixes on a regular basis Attend client sites and resolve support issues Provide technical fix training for clients Liaise with third party suppliers on a technical basis Assist with Taranto Systems Ltd Support infrastructure activities (either internal or for clients) as requested. Contribute to all on-going business improvement measures. About You We'd love to hear from you if you have A keen interest in IT and Mobile Devices Experience with SQL Server at any level Experience with Windows Server/Databases/IIS and Application Support Interpersonal skills Excellent Customer service experience to build great relationships Excellent written and oral communication skills Willingness to make a proactive contribution to the success of the business Demonstrable ability to work collaboratively across -Taranto Systems Ltd. Creating Solutions and Change Inspiring and Influencing Delivering Results and Improving Performance and Responsibilities Skills and Qualifications: GCSE Maths & English grade C or above Computer related degree/diploma or equivalent experience. Excellent customer service skills: demonstrating empathy to issues raised and managing expectations effectively. Must have good written and verbal communication Be able to communicate with users of all levels and technical ability Ability to work under pressure Knowledge of Microsoft Operation Systems SQL - Practical experience Relevant experience in a software environment Desirable qualifications technical management or other experience Knowledge of market leading handheld computer hardware Knowledge of any hardwareIn return we will offer a salary of £25,000 along with a comprehensive benefits package including a discretionary bonus, private medical care, private pension scheme, life assurance and income protection, a great holiday package including a buy and sell scheme, as well as many initiatives to support a healthy lifestyle. As an equal opportunity employer, we are committed to providing a supportive and inclusive environment where all individuals, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other dimension of diversity, can thrive and grow. We believe that by embracing diversity, we enrich our workplace culture, offer wider opportunities to everyone and drive better business outcomes. Joining the team will be subject to successful references and a DBS check. Worker Type: Regular Number of Openings Available: 0 We Are Taranto . Taranto supplies enforcement solutions to many UK Local Authorities and Private Sector clients. Taranto's notice processing system combines our team's parking sector expertise, gained over 20 years of market experience, with a modern, future-proof, fully web-enabled application.Our solutions are used to enforce and manage parking and traffic violations, parking permits, civil enforcement, clamping and removal, and more. Investment & Deployment . Taranto solutions benefit from significant, consistent investment, and are deployed across a range of customers. We support some of the most strategically significant enforcement schemes in the UK, including Transport for London's Road User Charging schemes and Clean Air Zones, the Mersey Gateway, and Dartford FreeFlow Crossing road tolls; as well as more than 50 UK authorities. Taranto Systems is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.