Technical Support Analyst - Operations

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Shift Pattern

The shift pattern for this post is Monday to Friday 9 am to 5 pm.

Role Overview

An exciting opportunity has arisen to join the Proactive Support Team within eHealth, Operations, NHSGGC as we seek to recruit a Technical Analyst. The primary objective of the Proactive Support Team is to deliver a customer focused digital support service to all desktop and end user devices Board wide. Additional objectives include packaging and deployment of applications, continuous development and enhancing eHealth infrastructure to meet service and operational standards and requirements. The post holder will participate in most team roles and will work within a rotational system for covering various physical sites across the Board to support workload and involvement in support strategic objectives.

Candidate Profile

Seeking an experienced Technical Analyst to join this established Team with demonstrable customer engagement skills, relevant technical skills and digital experience within the specialist area.

Contact Information

Informal contact: Stewart McGookin, Support Team Manager - or

Information for candidates - Please note that effective 1 April 2026, the full time working hours for all Agenda for Change posts will be reduced to 36 hours.

Application Process

Due to the volume of applications we will not be able to provide shortlisting feedback.

Diversity and Inclusion

NHS Greater Glasgow and Clyde - NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

Additional Information

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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