Technical Support Analyst - Asset Management

Technical Support Analyst - Asset Management (Contract)

Are you a skilled Technical Support Analyst with expertise in IT asset management? We're looking for a proactive and detail-oriented professional to join our team on a 3-month contract based in Norwich, UK, with travel to other sites.

Key Responsibilities:

• Asset Lifecycle Management: You'll manage the entire life cycle of our IT hardware, including asset tagging, and maintaining our Configuration Management Database (CMDB) by updating new and decommissioned equipment.

• Technical Support: You'll provide essential technical support by resolving a range of IT issues, from system errors and network problems to user and program glitches.

• System & Hardware Maintenance: This role involves maintaining IT hardware like desktops, Servers, and printers, and ensuring proper and safe use by all staff.

• Policy & Training: You'll contribute to the development of IT policies and provide training to users and junior staff on new equipment and software.

Required Skills & Experience

• Experience: Demonstrated experience in technical support and IT asset management.

• Qualifications: Degree-level qualification or equivalent experience in an IT-related field.

• Communication: Strong communication skills to engage professionally with stakeholders and provide training.

• Physical & Mental Stamina: The ability to perform physical tasks like moving equipment and maintain concentration during long periods of problem-solving.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.