Technical Success Manager - Collins Software

Technical Success Manager - Collins Software

Technical Success Manager - Hospitality Collins Software

This role will be based 3 days a week in the Office

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

About you:

You are a customer-focused individual with strong knowledge of your chosen industry and our Access products. You have advanced technical skills to solve complex issues and advise on configuring our systems to help customers achieve their outcomes. You are experienced working with large and strategic customers and are comfortable with highly configured and integrated solutions. You strive to be a product expert, understanding industry trends, product roadmaps, and market competition, with a strong motivation to learn and grow.

Day-to-day, you will:

• Partner with our Premier CSM team, using your technical expertise to understand customer goals and provide tailored guidance to help achieve their business objectives. This includes:
• Serving as a product expert on accounts to provide technical guidance and develop action plans.
• Advising on technical product amendments, driving feature adoption, and suggesting additional solutions or services.
• Solving complex technical problems and providing configuration advice.
• Representing customer feedback internally to influence product development.
• Understanding product roadmaps and new features, including Evo, and communicating updates internally and to customers.
• Training internal teams on the product as needed.
• Producing customer-facing content for digital and adoption programs.

Skills and experiences:

• Extensive knowledge of Access products, especially Hospitality Trail Software.
• Understanding of industry trends, market landscape, and customer business processes related to Access solutions.
• Ability to solve complex technical problems.
• Experience working with large, strategic customers and senior stakeholders.
• Strong collaboration skills across teams including Product, Engineering, Support, and Professional Services.

About us:

The Access Group is a leading UK provider of business management software, serving over 100,000 customers worldwide. We connect people with data through Access Workspace, helping organizations become more productive and efficient.

We are committed to diversity and inclusion, creating a welcoming environment where everyone can thrive. If you are excited about this role, even if your experience isn't a perfect match, we encourage you to apply. Join us and make a difference-Love Work. Love Life. Be You.