Technical Services Manager

Hours: 35 hours per week (Monday to Friday)

At Innovus, we are committed to delivering market leading solutions and professional services. As a Technical Services Manager, you will be contributing to our vision to be recognised as the market leading provider of services to the UK's property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.

Main Purpose of Job

The Technical Services Manager role will oversee the technical delivery of the managing agents across the residential portfolio. You will be responsible for reviewing & managing engineering risk across the national portfolio.

Position in Organisation

This role reports to the Account Director (first 6 months) and once integrated the Head of Asset Management.

Main Responsibilities

• Be accountable for the performance of M&E across the national residential portfolio, ensuring that services are delivered as specified.
• Lead the development and implementation of M&E strategies including new specifications for M&E services to continuously improve levels of performance.
• Ensure appropriate systems and processes are in place, both internally and externally, to meet the required compliance standards.
• Ensure maintenance and repair services delivered by managing agents (and their contractors) meets the expectations detailed in specifications.
• Ensure operational, planned and reactive maintenance activities are effectively scheduled and undertaken on time and in accordance with Statutory Legislation
• Ensure that life cycle / Planned Preventative Maintenance programmes are in place and carry out periodic risk and standard reviews.
• Complete periodic reviews of plant and systems performance across the portfolio, highlighting solutions in unsatisfactory areas.
• Identify 'value for money' strategies for delivering improve technical services across the direct portfolio.
• Monitor agent and supplier performance against contracted SLAs and KPIs.
• Review professional guidance, industry guidelines and regulations providing guidance and support to the asset management team and the client, when change impacts the direct portfolio.

Qualifications:

• A recognised Engineering/Mechanical or Building Engineering qualification and/or HND/HNC qualification.
• A minimum of 5 years relevant Engineering experience.
• Professional body membership

Skills, Knowledge & Experience:

• Experience of new build development through to management (construction site experience an advantage).
• Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety).
• Experience of successfully delivering against contractual targets, Planned Maintenance schedules and KPI's.
• Extensive experience of delivering and improving performance against contractual SLA's
• Extensive experience of managing and delivering improvements through the supply chain engineering service contracts
• Asset Management experience covering administrative, contractual and financial aspects of a facilities management contract.
• Good Written Communication Skills & attention to detail.
• Cost control, variance and forecasting reporting.
• IT skills inc. Word, Excel to intermediate level.
• Knowledge of Output Specifications.
• Management of Performance based contracts.
• Defects / warranty management.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We're passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That's why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we're committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Ready to apply:

Click the 'Apply' button below to begin your application. You'll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.

If you meet the criteria for the role, we'll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually - but we truly appreciate your interest in joining Innovus.