Technical Services Consultant

Technical Services Consultant

Department: Professional Services

Employment Type: Permanent - Full Time

Location: Remote, UK

Description

The Managed Services Team is part of the wider services business which is responsible for the delivery of a range of technical services to support a range of software products specifically for Colleges, Universities and libraries.

The role involves technical support, installation and upgrades to support a managed service and delivering project work to customers.

Key Responsibilities

• Delivering a service which ensures all customers can achieve best value for ESS products thereby improving customer outcomes.
• Deliver high quality technical support, configuration to support UNIT-e and CEDAR student management information solutions.
• Creative problem solver, ability to work independently and collaboratively within a team and deliver work against agreed timescales
• Ensure all relevant issues encountered in association with the delivery of projects are fed back to the relevant managers/customers in a professional and timely manner, acting proactively to obtain resolution of the issues.
• Develop a highly collaborative and positive relationship with the customer.
• Work with our internal infrastructure teams to support hosted customer implementations
• Perform upgrades of UNIT-e/CEDAR to managed service customers
• Support Azure based cloud product solutions
• Provide documentation on work delivered
• Provide detailed outcome information on College infrastructure as part of managed service contracts.
• Provide troubleshooting support on a range of technical problems
• Advocate process, technical changes to improve services & quality
• Participate in self-evaluation process to enhance and improve personal performance.

Skills, Knowledge and Expertise

• Knowledge of SQL server installation, configuration, Setup, SQL Server, best practices
• Windows Server, IIS (Windows)
• SQL Server Reporting Services
• Database structures
• Security and permission of Windows Services
• DNS, Firewall and Security
• Deployment of container images
• Digital Certificates
• Experience in using and deploying software
• Knowledge of cyber essentials best practices
• In-depth knowledge of the principles of Information Systems, including complex relational databases, creation, interrogation and information extraction
• Excellent verbal and written communication skills.
• Pro-active, strong organisational/time management skills and the ability to manage multiple projects simultaneously

Desirable

• Experience of Azure based technologies to support an increasing number of natively hosted products
• Oracle installation, configuration, database structures and best practices
• Certifications from Microsoft, VMWare, Cisco, Fortinet, Veeam or Ubiquiti
• Understanding of modern networking (SD-WAN, SASE, ZTNA)
• Educated to Degree level of equivalent in an IT related subject