Technical Services Consultant

Founded in 1969, Cegedim is a globaltechnology and services company committed to innovation. Cegedim suppliesservices, technological tools, specialized software, data flow managementservices and databases. Its offerings are targeted notably at healthcareprofessionals, healthcare industries, life science companies, and healthinsurance companies. Cegedim employsalmost 6,500 people in 12 countries and generated revenue from continuingactivities of €552 million in 2022.

At the International Division ofCegedim Insurance Solutions, our mission is to enable Health Insurers torapidly add value through our technology solutions. Actisure is our award-winning product whichhas led us to become a leading worldwide supplier of software to health insurers.

The Actisure.cloud platformprovides an open and accessible, end-to-end health and protection insuranceadministration system; fully hosted and managed on Cegedim.cloud. Actisure.cloudis an extensive platform consisting of the Actisure.core back-officeautomation, the Actisure.open API and integration suite and the Actisure.digitalsolutions serving customers and all parties in the insurance value chain.

Working as part of a joint company/client team, this client facing role will be predominantly home based but with occasional travel to client sites in the UK and overseasand to the Bristol head office.

The role:

The Technical Services Consultant role encompasses two main activities: Technical Consulting for both on premise and on cloud Clients, and Configuration, Deployment and Technical Monitoring for our Clients in cloud.

Technical Consulting duties will include:

• Provide technical consultancy to clients and inside the organisation in the deployment and usage of our software
• Definethe technical architecture for the integration of the software within Client and 3rd party strategic partners ecosystems. This includes defining Integration Strategy, completing gaps analysis, interface design, security analysis and software selection
• Plan, implementand manage data migration activities from client existing systems / applications
• Defineinfrastructure architecture for implementation projects on-premise and on SaaS for software, hardware, and network requirements
• SupportEnterprise Architecture in pre-sales activities, for example producing conceptual high-level client solution definitions
• Participatein implementation projects, owning technical work-streams including liaison with clients on their development and infrastructure activities.
• Understandand support smooth release delivery and installations for clients
• Preparedocumentation and present solutions to clients
• Gatherand documentrequirements for system enhancements working alongside the development and delivery teams
• Develop and maintain technical information and artefacts including continuous improvement to support internal and external needs
• Deliver standard packaged Monitoring tools to on premise clients
• Occasional travel to client sites, potentially overseas

Cloud Technical Operations will include:

• Using the ITCare dashboard and alerts, ensure continuous monitoring along with the cloud team of cloud SaaS Clients, react on alerts and work with the different teams to resolve incidents
• Anticipate emerging problems by analysing monitoring warnings
• Participate to the provisioning of the infrastructure for new Clients or when changes for existing Clients are required
• Deploy and Configure the Company platform and IDHP releases in their cloud environments, using deployment and configuration tools released by the Head of Cloud
• Deploy and Configure monitoring tools released by the Head of Cloud
• With the Technical Services Manager, identify the Cloud and On Premise requirements for Configuration, Deployment and Monitoring tools. Define acceptance criteria and approve or reject new releases
• Work with the different teams to develop repeatable process and tools to facilitate the move of new clients to our cloud offer
• Flexible over working arrangements out of business hours for overnight or weekend on-call cover