Technical Services Analyst - Infrastructure (Weymouth Office)

Technical Services Analyst - Infrastructure (Weymouth Office)

Weymouth, UK

Job Description

Posted Monday 29 September 2025 at 01:00

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

THE ROLE

As an IT Infrastructure Analyst, you'll support the backbone of New Look's technology estate. From store systems, distribution centres to cloud platforms & corporate services, you'll help ensure our infrastructure is secure, resilient & ready to scale.

You will support & help guide end-users & the IT support teams across Service. Resolving IT infrastructure-related incidents, service requests & problems in a timely & efficient manner in line with Business requirements & liaising with 3rd Parties where appropriate.

WHAT YOU DO

WHAT YOU'LL BE DOING

• You will be supporting the day- to- day management of the M365 cloud platform & all elements of this, other than security elements.
• You will be providing support for Infrastructure Operational services including but not limited to Active Directory, Entra AD, DNS, Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation & FTP, Backup, Monitoring.
• Provide 2nd/3rd line support for servers, networks & core services (AD, DNS, DHCP).
• Support retail & distribution systems including POS, store connectivity & associated handheld devices.
• Support the New Look EUC device estate (MECM & Intune), ensuring that devices can be provisioned as required, are updated according to policies & that software can be installed when needed.
• Assist with infrastructure upgrades, patching & lifecycle management.
• Collaborate with cybersecurity & service desk teams to ensure secure & compliant operations.
• Maintain accurate documentation & contribute to knowledge sharing across the team.
• Participate in on-call rota and respond to critical incidents when required.
• Contribute to automation & efficiency improvements using tools such as PowerShell & Intune.
• Contribute & help maintain IT infrastructure support technical documentation.

WHO YOU ARE

WHO YOU ARE

• Experience as an End User Compute or 2nd Line Engineer
• ITIL Foundation Certificate
• Knowledge of core technologies including Cloud (Azure/EntraID), Microsoft Server/Workstation, Storage/Backup (IBM/Cohesity), Management Services (SCOM, SCCM), Virtual (Azure Stack HCI, VMware), Databases (SQL), Microsoft 365 (Teams, Email, In-Tune, One-Drive, SharePoint).
• Experience with Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation and FTP, Backup, Monitoring.
• Experience with SCCM (Config Manager) & Endpoint Manager (Intune) (desirable)
• A degree in IT or related business topic (desirable)
• Microsoft MCP - Installing & Configuring Windows 10/11
• Experience with Active Directory Policy (Group Policy) Administration (desirable)
• Experience with Enterprise Anti-Virus solutions (desirable)
• Experience of MacOS & JAMF management tools (optional)

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process