Technical Service Manager - Defence Sattelite Comms

Technical Service Manager - Defence Communications & Information Specialists (CIS)

SC or DV Cleared (must be eligible for DV)

Perfect for Service Leavers!

£45,000 - £52,000 pa

Full time on site to start with, moving to 2 days per week at home once settled.

iO Associates are working with a Systems Integrator that works closely with the Ministry of Defence and other UK Defence and Maritime clients to provide world class, secure communication networks.

This client has an exciting opportunity that will be perfect for recent or upcoming Service Leavers to join them as a Technical Services Manager.

You will take ownership of support cases within a high-security defence communications environment. The role will oversee case management, engineer visits, process improvement, and customer liaison to ensure effective service delivery.

Key Responsibilities

• Manage all technical support cases, coordinating across engineering and project teams to ensure effective resolution.

• Provide clear updates and briefings to senior management on case progress and actions.

• Plan and manage engineer site visits, ensuring correct equipment, logistics, and commercial arrangements are in place.

• Liaise with defence customers on technical and commercial aspects of support cases.

• Capture and track support trends, identifying improvements to processes and documentation.

• Manage small-scale projects within support or obsolescence programmes.

• Oversee escalation processes, ensuring issues are tracked and resolved effectively.

• Deliver training to 1st and 2nd line support staff and assist with on-boarding new engineers.

• Support the introduction of new government services, including documentation and handover notes.

• Monitor and manage spare parts stock, supporting procurement as required.

• Act as a trusted technical point of contact for complex support issues, both virtually and on-site.

What We're Looking For

• Experience working and handling CIS/WE products in a Military/Naval background.

• Experience coordinating engineering teams and managing technical case resolution.

• Ability to lead junior team members.

• Ability to liaise confidently with government/defence stakeholders.

• Strong organisational skills - able to manage logistics, documentation, and commercial aspects.

• Proactive, hands-on approach with the ability to "roll up sleeves" when required.

This role would suit an ex Royal Navy (CIS/WE Comms) person who has left/leaving at a senior level and therefore will have the hands on experience of the communications equipment as well as the management and organisation level to quickly pick up the commercial elements of the role.

Please don't hesitate to apply if you would like to hear more details!