Technical Service Delivery Assistant

Role Overview

Join our in-house services team to support customers across network, server, and security technologies. You will manage engineering schedules, assist with project scoping, and provide occasional help desk support.

Responsibilities

• Manage bookings for the engineering team (pre- and post-sales)
• Liaise with customers regarding schedules and confirmations
• Ensure return of signed scoping documents
• Book hotels and flights for engineers
• Support project managers with scoping requests and documentation
• Follow up on Risk Assessments and RAMS (Risk Assessment Method Statements)
• Deliver cabling test results to customers
• Manage equipment bookings, survey kits, and internal library

Help Desk Support (as required)

• Call triaging, ticket allocation, and prioritisation
• Monitor and update ticket statuses
• Check Pro Monitoring / Managed Firewall tickets

Requirements

• Adaptable and able to thrive in a fast-paced environment
• Customer-focused with excellent interpersonal and communication skills
• Able to multi-task and work under pressure
• Attention to detail with a growth mindset
• Strong desire to learn and develop professionally
• Team player
• Full driving licence and car (required)

Salary

• Basic salary £26,000 to £30,000 depending on skills and experience