Technical Service Advisor

Work as part of a team to process all tasks efficiently

Communicate and translate customer requests to service providers

Ensure vehicle downtime is kept to an absolute minimum

Accurately communicate updates to drivers as required

Resolve quality issues as directed by Line Manager

Ensure all communications adhere to company policy and agreed guidelines

Undertake any reasonable role-related duties as required by Line Manager

Achieve team goals and individual targets as outlined by Line Manager

Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, After Sales Manager, or similar

Excellent numeracy and literacy skills

Experience in a corporate office environment and dealing with customers advantageous

Computer literate with proficiency in Microsoft Office (Word, Excel)

Pragmatic decision-maker with good technical knowledge

Strong customer satisfaction drive, comfortable negotiating and liaising with garages and internally to resolve issues

Effective telephone communication skills with both suppliers and customers

High achievement and drive with a proven ability to deliver results

Professional, knowledgeable, and enthusiastic

Team player, actively participating in shared objectives with commitment to achieving team goals

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