Technical Program Management Director, DET Site Reliability

Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience). 8+ years of experience in software engineering organizations. 5+ years of experience as a Technical Program Manager or comparable role. Demonstrated track record implementing and executing SRE or production readiness programs. Experience managing geographically distributed teams. Strong understanding of cloud infrastructure, distributed systems, and large-scale production systems. Experience with operational health monitoring, incident management, and incident response processes. Familiarity with cloud deployments, migrations, and data center technologies. Knowledge of infrastructure lifecycle management and ITIL practices. Ability to articulate system-level tradeoffs, identify risks, and probe critical paths. Proven experience leading incident response for complex distributed systems. Strong background managing high pressure situations requiring quick decisions and clear communication. Experience leading ITSM/Infrastructure projects and programs across multiple teams. Solid command of project lifecycle and project management methodologies (PMI Framework, SAFe). Experience using project planning and PLM tools like Jira, Smartsheet, Asana, or Linear. Strong communication abilities to convey complex technical concepts to diverse audiences. Experience with documentation and work tracking tools such as Jira, Confluence, and project management platforms. Demonstrated success influencing without formal authority across engineering teams. Ability to thrive in ambiguous environments while maintaining operational excellence standards.When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.