Technical Product Manager - People Hub

Why you will love this opportunity as Technical Product Manager for CIVICA PeopleHub at Civica

As a Technical Product Manager on our CIVICA PeopleHub product, you will be responsible for equipping your team with detailed technical requirements through a product backlog to build high quality products, delivering to our product roadmaps that align to Civica's strategic goals.

Collaborating with cross-functional teams, you will take complex business problems and break them into simple, elegant and highly effective user stories, ensuring the end product aligns with the company's mission and vision of becoming a global GovTech champion.

This is a fantastic chance for you to gain insights into the UK public sector market, shape the future of our CIVICA PeopleHub product, and engage with our key clients and internal stakeholders regularly.

Key Responsibilities

• Collaborate with engineering teams to ensure technical solutions meet product requirements and provide technical guidance and oversight to ensure solutions are technically feasible, scalable, maintainable, and meet quality standards.
• Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria.
• Participate in team ceremonies such as sprint planning, daily stand ups, and retrospectives to ensure the engineering team has a clear understanding of product priorities.
• Triage and resolve product related issues, working with the engineering team to address bugs, and communicate with stakeholders to manage expectations.
• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery.
• Work closely with various stakeholders, including engineering, design, marketing, commercial and customer success teams to ensure successful product development.
• Analyze data and metrics to inform product decisions, measure product performance, and identify areas for improvement.
• Support a strong culture of knowledge sharing and product decision making and design documentation.

Qualifications

• Demonstrated experience as a Technical Product Manager, working in a modern software or product organisation.
• Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria.
• Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility.
• Competency to participate in technical discussions, code reviews, and architecture decisions.
• Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value.
• Strong analytical skills to collect, analyse, and interpret data to inform product decisions.
• Ability to work effectively with cross functional teams, including engineering, design, marketing, sales, and customer success.
• Flexible to adapt to changing market conditions, customer needs, and business priorities.
• Strong problem solving skills to overcome technical, business, and customer challenges.
• Operates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teams.
• Understanding of programming concepts, including data structures, algorithms, and software design patterns.
• Knowledge of technical architecture, including system design, scalability, and performance optimisation.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance

• 25 Days Annual Leave and bank holidays, plus the option to buy up to 10 extra days.
• Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions - 5% employer match to support your future.
• Income Protection - Up to 75% salary cover for long-term illness.
• Life Assurance - 4x salary tax-free lump sum.
• Critical Illness Cover - £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance - Fast access to private healthcare.
• Health Cash Plan - Claim back physio, therapies and more.
• Dental Insurance - Cover for routine and emergency care.
• Affinity Groups - Join employee led communities.
• Bounty Bonus - Refer a friend and get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.