Technical Operations Analyst

We are looking for a Technical Operations Analyst to join our team in Dublin

Working pattern: Monday to Friday from 9:00-17:00

Main duties and responsibilities

• Track and monitor key performance indicators (KPIs) to measure operational efficiency and service performance
• Use Power BI to analyse operational data and generate actionable insights for continuous improvement
• Produce clear, structured reports for management and stakeholders to support decision-making
• Provide day-to-day IT and systems support, troubleshooting issues and ensuring smooth operations
• Conduct workflow analysis, recommend data-driven improvements, and support the implementation of operational systems and digital tools
• Train and onboard engineers on systems, tools, and processes to ensure consistency and compliance
• Schedule and coordinate engineering teams to maximise coverage, efficiency, and response times
• Manage and optimise technical workflows to improve productivity and streamline operations
• Support ongoing system improvements and process enhancements across the service function

Qualifications and experience

• Strong analytical and problem-solving skills
• Experience with Power BI or similar reporting tools
• Good understanding of operational workflows and service environments
• Strong organisational and coordination abilities
• Effective communication with both technical teams and stakeholders
• Experience in IT support, service operations, or facilities coordination (desirable)