Technical Operations Administrator

About us

At Jigsaw, we're on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canva but for the 'City'). Our clients include the world's biggest consultancies, leading financial institutions and top law firms.

Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.

But we're only getting started! We have ambitious goals and we're looking for talented people to help us achieve them.

Why join us?

We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.

We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.

About the role

As our Technical Operations Administrator, you'll play a pivotal role in keeping our technology infrastructure not just functional, but excellent. You'll be at the heart of our operations, supporting a team and infrastructure that spans multiple locations and directly contributing to how we scale. If you're motivated, love technology, and thrive in a fast-paced environment, we'd like you to join us on our journey.

You'll get to

• Build, maintain and support our internal hardware setups using tools like Intune and Kandji

• Set up and manage team member accounts across Microsoft 365, Zoom, HubSpot, and more

• Monitor and continuously improve our cybersecurity measures to keep our people and data protected

• Roll out customer environments smoothly, both in the cloud (Azure) and on-prem

• Create clear, easy-to-follow guides and documentation that help the team get the most out of our tech

You'll thrive in this role if

• You have 1-2 years' experience in technical operations or IT

• You have solid experience with Microsoft 365 and Azure

• You're comfortable with Windows 10/11 and have PowerShell scripting skills

• You're familiar with Intune and have a track record of keeping systems running smoothly

• You have a good understanding of networking fundamentals

• You can explain technical concepts clearly to non-technical colleagues

• You're a natural problem solver who genuinely enjoys helping others

• You care about building scalable processes that improve your peers' experience with their systems and equipment

• Experience with Linux or Mac OS is a plus, as are cybersecurity qualifications or hands-on experience with Docker