Technical Operations Administrator

Technical Operations Administrator Role Overview

The Technical Operations Administrator supports IT Specialists in maintaining and improving the organization's technical estate. The role focuses on ensuring databases, servers, and core systems remain secure, reliable, and easy to operate. Responsibilities include database management, server patching and maintenance, system monitoring, and operational governance, alongside contributing to cybersecurity controls and compliance activities. The role combines routine operational tasks with broader improvement initiatives and includes responding to out-of-hours alerts and incidents, with a direct impact on system stability and operational performance.

Key Responsibilities

• Support the administration, maintenance, and optimisation of Microsoft SQL Server and Azure SQL environments
• Manage backups, restores, recovery processes, and disaster recovery checks
• Monitor database health, performance, maintenance routines, and storage usage
• Administer and maintain Windows server infrastructure, including patching, updates, routine maintenance, and issue resolution
• Support the stability, performance, and availability of production and non-production systems
• Configure, review, and respond to monitoring and alerting across database and server environments
• Contribute to cybersecurity controls through secure configuration, patch compliance, access control, and least privilege practices
• Assist with incident response, remediation, root cause analysis, and service improvement activities
• Maintain accurate technical documentation for systems, procedures, backups, and key data flows
• Work with Software, Engineering, and IT teams to support operational changes and technical improvements
• Help address high priority alerts, incidents, and operational issues outside normal business hours where required

Qualifications, Skills, and Competencies Education

• Bachelor's degree in Computer Science, Data Engineering, IT, or related field

Technical Skills

• Microsoft SQL Server and Azure SQL administration
• Windows Server administration
• Azure infrastructure support
• Patching, lifecycle maintenance, and vulnerability remediation
• Backup, restore, recovery, and disaster recovery processes
• Infrastructure monitoring, alerting, and operational recovery
• Cybersecurity controls, secure administration, and system hardening
• Technical standards, governance, and documentation
• PowerShell or similar automation skills
• Root cause analysis and corrective action tracking

Relevant Experience

• 5+ years in a hands on role across databases, infrastructure, or systems
• Good SQL Server knowledge, including backups, restores, and maintenance
• Experience supporting Windows Server, including patching and updates
• Understanding of secure configuration, patching, and access control
• Experience using monitoring and alerting tools
• Strong troubleshooting skills across database, server, and system issues
• Clear documentation skills and accurate record keeping
• Good written and verbal communication skills
• Able to work well with developers, engineers, and IT teams
• Proactive, dependable, and security conscious
• Able to work independently and as part of a team
• Flexible and adaptable
• Willing to support out of hours alerts and incidents
• Commercial awareness of the industries we operate in

Preferred Experience

• Familiarity with additional database platforms such as PostgreSQL, MySQL, and Oracle
• Experience with Azure hosted infrastructure or platform services
• Experience with PowerShell or other scripting and automation tools
• Exposure to cybersecurity frameworks or compliance standards such as Cyber Essentials
• Experience with vulnerability remediation, server hardening, or security monitoring
• Familiarity with backup, replication, failover, or disaster recovery technologies
• Exposure to monitoring and observability platforms
• Experience supporting production systems within formal change control processes
• Knowledge of cloud security, identity and access management, or role based access control
• Exposure to data engineering, time series data, or platform modernisation initiatives
• Experience using AI/Copilot tools responsibly

Competencies

• Ability to work under pressure during operational issues and incidents
• Excellent written and verbal communication skills
• Ability to work using own initiative and innovate where appropriate
• Ability to work with and integrate into the existing team
• Ability to think critically and quickly, with flexibility and adaptability
• Analytical skills for data, database, infrastructure, and security challenges
• Clear communication on technical, security, and performance topics
• Detail oriented, with a focus on secure and reliable system administration
• Collaborative approach to cross team support and service improvement
• Proficiency in creating and maintaining technical documentation
• Ability to prioritise work with security, service, and team priorities in mind

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts' portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause friendly workplace principles and more. Learn more at

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.