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Technical Escalation Manager
Posted 1 day 14 hours ago by Jobtailor
Permanent
Not Specified
Other
Staffordshire, Birmingham, United Kingdom, B19 1
Job Description
Overview 
- Overseeing the successful delivery of technical managed services to Spherica's Customers
- Overall management and maintenance of their Infrastructure, Network, and Security estates
- Acting as the primary technical escalation point for customers and Spherica's technical teams
- Leading technical investigations and resolutions of major incidents and issues to maintain customer satisfaction
- Supporting the Technical Delivery Leads in implementing customer initiatives and improvements
- Take ownership in ensuring compliance with customer contractual deliverables
- Support Operational Management with the onboarding and continued training of Spherica's technical teams
- High levels of gravitas and confidence in dealing with senior stakeholders
- Strong leadership skills
- Comprehensive understanding of IT Infrastructure, Network, and Security environments
Jobtailor
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