Technical Customer Success Manager (Remote - UK)

This position is posted by Jobgether on behalf of PostHog. We are currently looking for a Technical Customer Success Manager in United Kingdom.

As a Technical Customer Success Manager, you will be the trusted partner for a portfolio of high-value customers, ensuring their retention, satisfaction, and long-term success. This role combines relationship-building with hands-on technical expertise, empowering you to solve problems directly and guide customers through best practices. You'll act as the main point of contact, proactively monitoring product adoption and addressing risks before they become issues. With a focus on retention rather than aggressive expansion, you'll ensure customers derive maximum value while fostering strong, lasting partnerships.

Accountabilities

• Act as the primary point of contact for 30-60 mid-to-large customers, driving engagement and retention.
• Build strong relationships with users, from technical teams to decision-makers, ensuring their goals are met.
• Provide expert guidance on configuration best practices, SDKs, and integration into customer environments.
• Proactively monitor product usage and revenue data to detect risks early and implement corrective actions.
• Own and relay customer feedback to internal teams, influencing product development and improvements.
• Respond promptly to customer inquiries via Slack, support tickets, and email, delivering outstanding service.
• Maintain a proactive approach - preventing surprises such as unexpected churn and building automations where helpful.

• Solid understanding of technical products, ideally in developer tools, product analytics, data platforms, or SaaS environments.
• Ability to dive deep into product functionality and advise on implementation details without needing constant support from engineers.
• Strong customer focus with the ability to prioritize across a portfolio of 50+ accounts.
• Excellent communication and relationship-building skills, balancing technical and commercial perspectives.
• Previous experience in Customer Success, Technical Account Management, or Pre-sales roles is highly valued.
• Familiarity with concepts such as feature flags, session replay, A/B testing, data pipelines, or data warehouses is a strong plus.
• Based in the EMEA time zone with the ability to work remotely and independently.

• Competitive base salary plus performance-based bonus tied to retention metrics.
• Full flexibility with remote-first work culture across global teams.
• Meeting-free focus days and async-first communication to maximize productivity.
• Access to cutting-edge tools and the opportunity to work with innovative technical products.
• Strong commitment to transparency, autonomy, and professional growth.
• Healthcare coverage and additional perks designed for remote employees.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!