Technical Customer Service Advisor (Bathrooms)

Honeycomb is delighted to be working alongside our client, a leading wholesale business to recruit a Technical Customer Service Advisor (Bathrooms) to join their team in Newtownards. Our client is experiencing continual demand within the industry making it a great time to join a well-established team. This is a varied role and presents with excellent opportunities for long-term career progression within an exceptional working environment.

• Investigating and solving customer queries- providing product knowledge.
• High level customer service, offering technical support and guidance on products.
• Identifying technical faults or issues and escalating to the Technical R&D team.
• Updating and maintaining database with all the correct information and reports.

• A customer service professional, ideally someone with previous experience working within plumbing or a similar field.
• Technical knowledge and understanding of the Bathroom sector.
• Customer focused, with ability to build excellent relationships with stakeholders.
• IT proficient, particularly CRM systems.

The package for this role includes a competitive salary of up to £30,000 depending on experience. Based in Newtownards, with a working week of Monday- Friday, 9am-5pm. This role presents great opportunities within the business for long-term progression and development.

Honeycomb is committed to providing equality of opportunity to all.