Technical Comms Specialist at UK-based B2B SaaS company

Company Description

Successful UK-based B2B SaaS company

Job Description

You will lead a complete overhaul of customer support documentation for four core fintech and asset management platforms. This critical role grants you full autonomy to build a technical communication strategy from the ground up, creating high-impact written and video content that improves user experience and scales support operations for a growing enterprise.

Location

Bedford, UK

Why this role is remarkable

• Full autonomy to build and own a documentation system from scratch for a successful, scaling business.
• Direct access to leadership and product teams with a clear mandate to drive operational efficiency.
• Collaborative hybrid work environment that encourages the use of modern tools like generative AI to maximize impact.

What you will do

• Conduct a comprehensive audit of existing support patterns and create a unified internal knowledge base.
• Build a customer-facing help center featuring clear onboarding guides, troubleshooting FAQs, and API documentation.
• Produce engaging video tutorials and visual guides while establishing long-term documentation standards and style guides.

The ideal candidate

• 3+ years of technical writing experience specifically within the B2B SaaS sector.
• Proven ability to translate complex technical workflows into user-friendly content across multiple formats.
• Proficiency with modern documentation platforms (e.g., GitBook, Intercom) and video creation tools like Loom.