Technical & Quality Support Engineer

Why Oxford? A part of Prism Healthcare

Oxford, is one of the most trusted names in patient handling, placing the well-being of others at the centre of everything we do. With a heritage spanning over 70 years, we strive to bring innovation to all our patient lift and transfer solutions, helping caregivers and care facilities deliver better care.

Essential Duties

• Responding to, troubleshooting, and solving customer queries
• Site visits to support customers with product performance and technical issues
• Supporting the investigation of customer complaints and products returned under warranty
• Conducting customer training sessions for the maintenance, inspection, commissioning, and installation of Oxford products
• Leading and supporting content compilation for product support and technical documentation
• First Article Inspection (FAI) of inbound medical device products and component parts
• Product rework activity to support the Warranty function
• Supportive input into Corrective and Preventative Action (CAPA)
• Product testing to appropriate industry standards
• Creation and on-going auditing of management system procedures
• Input into the company's Continual Improvement Program
• Administration of CE Technical Files
• Knowledge and awareness of ISO 9001 and ISO 13485 to MDR/2017/745 requirements

Personal Characteristics

• Impeccable attention for detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Team player but able to work independently.
• Excellent written and verbal skills.

Education & Preferred Skills

• GCSEs in English and Maths
• Engineering experience
• Technically minded
• Problem solver

Location: Based out of Drakes Broughton, Pershore, WR10 2AG. Occasional travel required

Reporting to: UK Marketing Manager with a dotted line to the Quality, Regulatory & Conformance Manager.

So why us?

Alongside working in a supportive and friendly environment, you'll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Long Service Awards
• Holiday Purchase Scheme
• Employee Recognition Awards