Technical Administrator

Technical Administrator

Department: Professional and Commercial Risk - Claims Handling

Employment Type: Permanent

Location: Bristol

Description

We're looking for a detail-driven team player to support our claims handling and administration teams - helping manage caseloads, access client systems, support case management, and contribute to data capture, analysis, and reporting that truly adds value.

Key Responsibilities

• Set up new matter files on the file management system, and handle all basic procedural checks and actions on new files in accordance with agreed procedures.
• Assist claims handlers and supervisors with their daily To Do List and management of their own caseload, under supervision
• Conducting a review of new cases
• Manage notifications and incoming work through third party systems, following established templates and protocols
• Manage a small caseload of low-complexity matters under close supervision, escalating issues as appropriate and ensuring SLA-compliance
• Assume responsibility for basic financial administration and transactions relating to the case
• Generate monthly reporting on cases for client review using Excel
• Conduct billing administration
• Analyse data to help improve business success and performance
• Ensure accurate data capture, monitoring and reporting
• Support management information (MI) and reporting requirements, including maintaining accurate data, producing standard reports, and assisting with client-facing submissions
• Ensure that the client's brand and methodology are promoted effectively in all dealings with third parties
• Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information.

Skills, Knowledge & Expertise

• IT literate with working knowledge of Word and Excel
• Good keyboard skills
• Previous experience in an administrative role is preferred
• Able to work to deadlines and prioritise own workload effectively
• Able to progress tasks using own initiative, seeking guidance and input from others where appropriate
• Confident oral and written communication skills
• Comfortable dealing with routine client and third-party correspondence
• Quality and customer service oriented with a concern for accuracy and an eye for detail
• Knowledge of case management systems preferred
• Educated to A-Level or equivalent. Graduates welcome but not essential.
• Relevant experience in a legal, insurance or claims administration environment preferred