Technical Administration Co-ordinator

Technical Administration Co-ordinator (BH-69430)

Location: Ipswich, England

Sector: Admin & Secretarial

Salary: £28,000.00 to £34,000.00 per annum

Technical Administration Co-ordinator, Ipswich, 9-5:30pm, Parking onsite, £28,000pa-£34,000pa

Key Requirements:

• You will be responsible for setting up new projects and maintain accurate project records within Salesforce
• Save key emails and documents to ensure a clear and traceable project history
• Issue project documentation to customers and clients, including:
• Specifications
• Quotations
• Survey reports
• Guarantees and warranties

Support Technical Sales Managers by:

• Requesting design information
• Formatting and issuing specifications and reports
• Ensuring all documentation is complete and ready before sending
• Upload Quality Assurance (QA) reports and scores
• Assist in coordinating defect investigations and associated documentation
• Where capacity allows, help progress quoted projects that are not actively being followed up, supporting conversion

Commercial Enablement

You will support agreed commercial activities, including:

• Booking and coordinating CPD (Continuing Professional Development) sessions
• Providing administrative support for approved installer processes, including onboarding, audits, renewals, and certification
• Scheduling installer training and maintaining accurate records
• Supporting logistics and administration for:
  • Corporate hospitality
  • Trade and commercial events
• Booking hotels for approved commercial activity

Project & Sales Partnership

• Act as a recognised secondary point of contact for customers and clients
• Communicate clearly with customers, TSMs, and internal teams
• Proactively chase missing information and flag issues early
• Maintain a clear and accurate flow of information throughout the project lifecycle
• Ensure support is planned and purposeful rather than reactive

Quality, Process & Continuous Improvement

• Keep Salesforce and project data accurate and up to date
• Follow agreed processes and ways of working
• Highlight poor-quality inputs or ineffective handovers that cause rework
• Suggest practical improvements to reduce inefficiencies and improve workflow

Professional Conduct & Development

• Manage your workload effectively and meet agreed deadlines
• Communicate clearly and professionally
• Build knowledge of systems, processes, and project workflows
• Participate in team meetings, reviews, and continuous improvement initiatives

Skills, Experience & Behaviours Skills & Experience:

• Experience in an administrative, coordination, or project support role
• Strong organisational skills with excellent attention to detail
• Ability to manage multiple tasks and priorities
• Clear written and verbal communication skills
• Comfortable using Microsoft 365 and CRM systems (training provided)
• A practical, problem-solving mindset

Desirable Experience

• Experience in construction, technical services, or building products
• Experience using Salesforce or similar CRM systems
• Understanding of project-based work and technical documentation

Key Behaviours

• Focus on tasks that deliver clear purpose and outcomes
• Escalate work that does not support project, customer, or commercial objectives
• Maintain high standards for accuracy, completeness, and consistency
• Challenge unclear or incomplete information rather than working around it
• Communicate proactively, flagging risks, delays, and issues early
• Support TSMs in progressing projects without undermining their ownership
• Act confidently as a professional secondary contact for customers
• Prioritise workload effectively and speak up when capacity is stretched
• Use Salesforce and other systems correctly-avoid workarounds that reduce visibility or create inefficiencies
• Identify and suggest improvements that reduce duplication, delays, and wasted effort
• Demonstrate professionalism, integrity, and respect in all interactions