Technical Account Manager

About The Role What are the main responsibilities of the job role?

Manage the end-to-end technicalrelationship for key retail and branded customers, ensuring Whitworths is seenas the supplier of choice. Lead customer technical agendas, deliveringTechnical JBP plans and ensuring all requirements, codes of practice andstandards are consistently met.

Act as the first point of contact for technicalqueries, issues and complaints, resolving them quickly and professionally.Maintain full compliance across food safety, legality, quality systems, IFScontrols and customer platforms. Oversee supplier approval, raw material andfinished goods specifications, and 3rd-party packer management.

Partnercross-functionally with Commercial, NPD, Supply Chain and Responsible Sourcingto support safe, compliant product development.

Drive continuous improvementthrough strong KPI management, data analysis and proactive problem solving.Host customer visits and audits, representing Whitworths with confidence andcredibility.

What are the key ingredients needed for the role?

• Strong technical experience within FMCG or food manufacturing, ideally managing retail customer accounts.
• A solid understanding of food safety, legality, BRC standards and customer Codes of Practice.
• Proven ability to manage technical queries, complaints and supplier compliance with accuracy and pace.
• Experience handling specifications and customer technical systems.
• Excellent stakeholder management skills, confident communication and a solutions-focused mindset.
• Ability to analyse data and use insights to drive improvements with strong organisation and attention to detail.
• Leadership capability to motivate and guide technical teams.
• A collaborative, accountable, team-centred approach aligned to our values - Solutions. Teamwork. Accountability. Respect.

About Us

We're on an exciting mission here at Whitworths - to help boost the nutrient intake of the nation, improving general health of families using the goodness found in our delicious products. We're the only brand that gives a credibly nutritious boost to breakfast, lunch, dinner, snacks, baking and beyond.

There are obviously many other reasons to come and work with us, but the biggest reason is so that you have a job you love and a company you are proud to say you work for. You will receive a competitive salary, 33 days holiday, a workplace pension, and in addition, you'll also have access to a number of family friendly, health and lifestyle benefits. Culturally, we believe strongly in investing in our people, developing them in role and developing their careers within Whitworths. Don't just take our word for it, our people say the same, as demonstrated by our recent accreditation from Investors In People.