Technical Account Manager

Why you should apply for a job to JPMorgan Chase:

61% say women are treated fairly and equally to men

77% say the CEO supports gender diversity

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Position summary

We are looking for a collaborative, solution-oriented professional who is passionate about new technology and fintech. You will thrive in working within tribes and squads focusing on specific products and projects, with opportunities to move between them based on your strengths and interests.

While professional skills are essential, we also value culture and diversity of thought, experience, and background. Bringing different perspectives together helps us serve our communities better and allows you to make a significant impact on our company, clients, and partners worldwide.

Job responsibilities:

• Be an active contributor to the Customer Success team
• Serve as the primary contact for our first customer
• Develop a deep understanding of the client's business needs, technical requirements, and integration complexities
• Collaborate with the Client Engineering team to ensure smooth integration and provide technical guidance
• Identify and mitigate risks, escalate issues, and drive resolutions
• Build and maintain relationships with key stakeholders at the client organization
• Provide strategic insights to optimize product use and drive business value
• Work with internal teams (engineering, product, sales) for seamless communication and alignment
• Contribute to scalable processes, best practices, and operating models for onboarding and support
• Create feedback loops, manage communication channels, and facilitate cross-selling opportunities
• Manage product roadmap and address client needs proactively
• Support business reviews, memos, and leadership updates

Required qualifications, capabilities, and skills:

• Experience in client-facing or technology-focused roles, combining business acumen and technical skills
• Strong understanding of SaaS products, APIs, and integrations
• Excellent communication skills, able to translate technical concepts for non-technical stakeholders
• Proven ability to build and maintain enterprise-level client relationships
• Experience in project management, process improvement, and operational excellence
• Ability to work in a fast-paced, dynamic environment and adapt to change
• Passion for fintech and innovation

This role is key in establishing our enterprise client success and scalability. As the first Enterprise Technical Account Manager, you'll shape processes and models supporting our growth.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to prominent clients worldwide. We prioritize building trusted, long-term partnerships and value diversity and inclusion, ensuring equal opportunity for all employees. We do not discriminate based on protected attributes and accommodate religious, mental health, and physical needs.

About the team

Our Corporate Functions team covers finance, risk, HR, and marketing, supporting our company's success. The Digital team creates innovative products to help customers manage their financial data securely, respecting data sharing principles of security, privacy, and customer control.