Techical Support Lead

Technical Support Lead (Payments / API / Incident Management)

Location: Reading
Competitive salary + benefits

ClearAccept is expanding, and we're hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used by 5,000+ merchants.

This is a high-impact role where you'll work closely with Engineering, SRE, DevOps, Product and Operations to keep our platform stable and continuously improving as we scale.

What You'll Be Doing

• Lead and manage technical incidents and escalations
• Triage and prioritise support tickets with Dev/SRE/DevOps
• Analyse API logs, JSON payloads and system behaviour
• Support merchant onboarding, transaction flows & payouts
• Build and improve incident processes, SLAs and playbooks
• Identify recurring issues and drive root-cause fixes

What You'll Bring

• Strong experience in Technical Support or Incident Management
• Background in payments (gateway, acquirer, card processing)
• Solid understanding of authorisation, settlement & reconciliation
• Confident with API testing, log analysis and monitoring tools
• Analytical, calm under pressure and strong communicator

Why Join ClearAccept?

• Work on modern, cloud-native payments technology
• Ownership and autonomy in a core operational role
• Collaborate with talented engineers and product teams
• Opportunity to shape how we scale our support function

Ready to lead technical support for a fast-growing payments platform?

Apply now and be part of our next stage of growth.