Team Support Administrator

Job Introduction

An opportunity is available for a Team Support based at our Ty Coch, Cwmbran depot. This is a temporary opportunity starting in September for 9 months (subject to review) and will be office based.

Our Team Supports take customer calls on everything from new supplies to faults. It's a busy and diverse role that will also see you coordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role; you'll be relied on by many people and you'll often be working to tight timescales.

So you'll need to be a good communicator who thrives in a busy environment and can bring excellent organizational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you'll get full training on all our systems and applications.

Main Responsibilities

• The preparation of construction/maintenance/replacement work, and coordination of team activities.
• The coordination of the team's response to network faults.
• Responding to customer enquiries both verbally and in writing.
• Assisting the Team Manager with work programming.
• Inputting data into the appropriate database as support to the Field Teams.
• Assisting other Team Members as and when required.

The Ideal Candidate

We are seeking an individual with strong customer service and communication skills, who is able to work effectively using their own initiative. Be reliable, well-organized, and capable of working as part of a small team, while prioritizing tasks in a fast-paced environment.

You will have experience using Microsoft Office and be confident working with IT systems; full training will be provided on all internal systems. Some financial experience, scheduling of work and working with data would be beneficial.

You should be able to communicate clearly and professionally, both verbally and in writing, and consistently represent the Company in a positive manner.

Required Qualifications

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply.

Evidence of your qualifications will be required prior to appointment.

Benefits

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service.
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%).
• Annual Share Save plan.
• Contributory private healthcare scheme for you and your family.
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.
• Free on-site parking at all our main sites.

Things You Need to Know

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.