Team Supervisor

Landmarc Support Services is seeking a confident and organised Team Supervisor to lead our Operations Room Administrators. This is a key role supporting the safe and effective delivery of military training across at West Tofts Camp. You'll guide a team working in a fast paced 24/7 environment where every decision contributes directly to operational safety and readiness. If you thrive under pressure, build strong relationships and take pride in maintaining high standards, this role offers real impact and purpose.

Role Details

Salary:£33,663.75 - £38,688.96 (DOE) + £1,127.50 weekend working allowance

Location: West Tofts Camp, Thetford, Norfolk

Days of work: Between Monday & Sunday

Hours: 37 hours per week

Shifts run between: 07:30 - 23:30

Night Shifts: On occasion, coverage for night shifts may be required from 19:00 - 07:00. In such cases overtime will be compensated at 1.5 times the regular rate or as TOIL. Notice will be provided.

About the Organisation

Landmarc provides the essential support services that enable Armed Forces to train for frontline operations across the UK Defence Training Estate. We maintain safe, sustainable infrastructure, operate training areas and ranges, and deliver major projects that enhance vital military training assets. Our vision is simple: to provide the best possible training experience for our ArmedForces.

What You'll Do

• Lead daily operations by supervising Operations Room Administrators and ensuring consistent performance across all shifts
• Maintain operational safety by overseeing compliance with training area regulations and procedures
• Coordinate incident response and support Administrators during live incidents and escalations
• Monitor communications including radio networks, telephony and digital systems
• Ensure accurate record keeping across operational logs, mapping tools and administrative systems
• Support workforce planning including rota management, on call arrangements and resource allocation
• Develop team capability through coaching, feedback and maintaining high professional standards
• Liaise with military customers, DIO representatives and internal Landmarc teams to ensure seamless delivery

What We're Looking For

• Essential Proven people management experience with strong leadership techniques
• Excellent communication skills with confidence liaising with customers and stakeholders
• Ability to manage multiple priorities and make confident decisions
• Proficient IT capability including Microsoft Office and bespoke systems
• Commitment to safety and maintaining a compliant operational environment
• Strong communication skills with the ability to guide and support staff across all shifts
• Full UK driving licence
• Desirable Understanding of military protocols including mapping, communications and operational procedures
• Desirable Operational awareness ideally gained in Emergency Services, Military or similar settings
ul> What You'll Get
• Up to 8% employer pension contribution
• 25 days holiday + bank holidays
• Annual holiday purchase scheme
• Loyalty leave at 5 and 10 years
• Life assurance at 3x salary
• Health cash plan
• Discounts on top brands
• Paid professional fees and development support

For more -

Our Values
• Take time to take care of yourself and others
• Always do the right thing, not just the easy thing
• Put the customer's needs first
• Promise only what can be delivered
• Take pride in what you do
Our Behaviours
• Live and demonstrate our values every day
• Build strong, collaborative relationships
• Give feedback and recognition to support growth
• Embrace flexibility and adapt to change
Security

BPSS security clearance is mandatory for all roles; some posts additionally require SC clearance.

Interviews

Interview correspondence is sent by email, please check your junk folder. Interviews will take place shortly after the application closing date.