Team Service Co-ordinator 12 Mth FTC/Secondment

Overview

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

The Role

The Operations & Royalty Distributions department at PRS for Music is crucial in managing the end-to-end process of distributing royalties to its members - both through the main quarterly distributions, and through smaller, monthly distributions. Through a collaborative and inclusive team approach, Distribution Operations work closely with teams across the business to calculate the revenue available for distributions, matching music usage data with licensed revenue and performing agreed control checks to ensure accuracy and completeness. There is also a chance to be involved in PRS' distribution policy decisions and reviews of its operational processes, while delivering record-breaking distributions to PRS members.

To co-ordinate the home workers and support the Team Manager and Service Delivery Manager in ensuring all contractual and service KPI's and service level agreements with third party providers are acknowledged and met and all usages are processed in line with the distribution policy and hit the distribution deadlines to the required quality.

As our Team Service Delivery Coordinator, some of your day to day duties will include

• Conduct 121's and Return to work interviews escalating and identifying issues to Team Manager
• To ensure contract requirements are being delivered and that all non-performance is appropriately reported and escalated to the Line Manager where necessary.
• Support the management of conflicting business requirements.
• Maintain performance measurement reporting and track performances against agreed service levels
• Maintain a catalogue of available services including the structure of service level agreements
• Responsible for a portfolio of change requests raised by stakeholders.
• Ensure all processes and documentation is kept up to date.
• Recommend improved ways of working to achieve goal of continuous improvement and best practices.
• Support the implementation of PRS for Music's strategic objectives.
• Deputise for the Team Managers in their absence with PRS stakeholders and the service provider.
• To support & contribute to the resolution of member queries where required within the agreed KPI timeframe
• To maintain and develop relationships with other areas of the business or suppliers ensuring delivery of data in a timely manner, chasing and/or escalating where appropriate.
• Create an maintain any required schedules for either internal use or between PRS and suppliers and/or outsourcers / departments

At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

• Project management/ co-ordination and contract management skills (desirable)
• Competent working with people and teams.
• Experience of working to specified project scope and timescales
• Ability to work autonomously when appropriate
• Numerate and articulate with a high attention to detail
• Willingness to meet and exceed customer expectations.
• Organised and time aware, with an ability to prioritise tasks independently of management where required.
• Assertive and persuasive, and able to communicate or negotiate with all business levels independently of management when required.

What's in it for you?

Here are just a few things that set PRS for Music apart from the crowd:

• We trust, value, and support our people to make the difference

• We believe that diversity of thought and experience provides the platform for innovation and creativity

• We are consciously inclusive and have eight Affinity Groups which you can join and make an impact

• We invest in the development of our people to drive our ambitions forward

• We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
• We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
• Employees can work from anywhere in the world for up to eight weeks of the year
• Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

The Process

Our interview process for this role is simple:

• First stage interview will take place virtually on MS Teams.

• Second stage interview will take place in person at our London Bridge Hub.

We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.

Location

We offer a hybrid working model, allowing employees to work from home up to three days a week.

To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.

If you sound like you could be the right person for the job, apply now.

At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee's contributions are recognised in order that everyone may thrive.