Team Member

Mecca Glasgow Drumchapel, 3 Allerdyce Court, Glasgow, Glasgow City, United Kingdom

Job Description

As a Team Member, you will be the friendly face on the floor - welcoming customers, serving food and drinks, and keeping the venue lively from the first hello to the final game. You will follow clear standards, support across different areas, and escale issues when needed.

Responsibilities

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer gambling procedures; challenge age restricted behaviours confidently; report incidents promptly.
• One team mindset: communicate clearly with colleagues and jump in where needed - front of house, floor, food & beverage, cleaning - so service flows smoothly.

Qualifications

• Customer first attitude with great people skills: friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer service experience in hospitality/retail/leisure is helpful but not essential; full training provided.

Benefits

• Competitive salary: £12.71 per hour with real contracts from 8-35 hours (no zero hour contracts).
• Rewards platform and team incentives.
• 50% off food and drinks (you + 3).
• Pension & life assurance.
• Company sick pay.
• Uniform provided.

Equal Opportunity

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please let us know ahead of your interview.