Team Member

Job Description

Bring the fun, deliver the service.

Benefits

• Competitive Salary: £12.71 per hour + Amazing Perks!
• Hours: Real contracts from 8-35 (no zero hour contracts)
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Uniform provided

Responsibilities

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer gambling procedures; challenge age restricted behaviours confidently; report incidents promptly.
• One team mindset: communicate clearly with colleagues and jump in where needed - F ront of house, floor, F ood & B everage , cleaning - so service flows smoothly.

Qualifications

• Customer first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy - clear communication and willingness to learn on shift.
• Experience: previous customer service experience in hospitality/retail/leisure is helpful but not essential; full training provided.

EEO Statement

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.