Team Manager

Planning Team Manager

• Location: London
• Job Type: Full-time
• Salary: Competitive

We are seeking a Planning Team Manager to join our dynamic team at a leading property maintenance and installation organisation. This hands-on management role is crucial for the effective day-to-day management of our Planning (Scheduling) Team, ensuring that M&E works are scheduled efficiently and resources are balanced with demand.

Day-to-Day of the Role:

• Oversee and support the Planners (Schedulers) while remaining actively involved in day-to-day scheduling activities as needed.
• Motivate, coach, and support planners to maintain a proactive, solutions-focused approach to scheduling under high demand.
• Manage workload distribution within the team to ensure consistent coverage and resilience.
• Identify training needs and support the ongoing development of planners through one-to-ones and quarterly performance reviews.
• Ensure jobs are scheduled effectively up to one week in advance, focusing on maximizing diary utilization.
• Oversee amendments to scheduled jobs, ensuring minimal disruption.
• Maintain close working relationships with Field Operations Managers to balance available resources with operational demand.
• Manage and monitor critical checks and time-bound appointments to avoid penalty charges.
• Make sound, timely decisions in a fast-paced, high-pressure environment.

Required Skills & Qualifications:

• Minimum of 8 GCSEs or equivalent, Grades A - C including English & Maths (Essential).
• NVQ in Customer Service or Business Administration (Desirable).
• Proven experience in a planning, scheduling, or resource management environment (Essential).
• Experience managing or leading a team in an operational, high-volume setting (Essential).
• Strong decision-making skills with the ability to remain calm under pressure (Essential).
• Excellent organisational and prioritisation skills (Essential).
• Strong people management skills with the ability to motivate and support others (Essential).
• Excellent communication skills and the ability to work collaboratively across teams (Essential).
• Solutions-focused mindset (Essential).

Benefits:

• Competitive salary package.
• Opportunities for professional development and training.
• Health and safety focused working environment.
• Supportive and inclusive team culture.

Health & Safety Responsibilities:

• Adhere to all company health and safety policies and procedures.
• Ensure that workstations and display screen equipment are properly set up.
• Monitor the workforce for work-related sickness trends and manage significant health and safety hazards.
• Report any accidents/incidents or unsafe situations to your line manager.

To apply for the Planning Team Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.