Team Manager - Call Centre (Utilities) - Lead & Grow

A fast-expanding utilities company in Tamworth seeks a driven Team Manager for their contact centre. In this permanent role, you will oversee a team of 10 incoming and outgoing agents while ensuring communication with field engineers. Responsibilities include driving team productivity, enhancing performance, and monitoring service levels. Ideal candidates will have prior experience in contact centre management and strong leadership skills. The position offers a salary between £32,000 and £35,000 plus bonuses in a supportive work environment.