Team Leader VIP

Vestiaire Collective is the leading global online marketplace for desirable pre loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh, and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 600 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective.

We are seeking a highly organized and motivated individual to lead our Consignment / VIP Team at our Crawley warehouse.

This is a full time position. The standard work week is Monday to Friday, with hours from 09:00 to 17:30. Flexibility may be required during peak periods.

About the Role

The Consignment / VIP Team Leader will be responsible for overseeing the daily operations of the Consignment and VIP services team. This role requires a blend of leadership, operational efficiency, and exceptional client relationship management, focusing on high value and exclusive inventory. The Team Leader will ensure seamless processing of consigned items and provide an elevated service experience for our VIP clientele.

What you will do Team Leadership and Management

• Lead, mentor, and motivate a team of Copywriters, Photographers and a Logistician.
• Conduct regular one on one meetings, performance reviews and training sessions for team members.
• Schedule team coverage to ensure all operational demands and client needs are met efficiently.
• Foster a collaborative and high performance team culture.

Consignment Operations

• Oversee the end to end consignment process, from initial intake and authentication to pricing, photography and listing.
• Ensure accurate and timely data entry for all consigned inventory.
• Manage communication with Business Team regarding the items in the flow.

VIP Client Service

• Act as the primary point of escalation for KAM inquiries and issues.
• Develop and implement service standards that exceed the expectations of high net worth and VIP clients.

Process Improvement and Compliance

• Identify opportunities to streamline and improve consignment and VIP service workflows.
• Develop and update Standard Operating Procedures (SOPs) to ensure consistency and compliance.
• Ensure strict adherence to company policies, legal requirements, and security protocols related to high value goods.
• Prepare and present regular reports on team performance, consignment volume, and VIP service metrics to senior management.

Who you are Required Experience

• Minimum of 3 years of experience in a leadership or supervisory role, preferably within a warehouse environment.
• Proven experience managing high value inventory and managing internal customer.
• Demonstrated success in process optimization and team development.

Skills and Competencies

• Exceptional leadership and team building skills.
• Superior written and verbal communication, with an emphasis on professional correspondence and negotiation.
• Strong organizational and problem solving abilities.
• A keen eye for detail and commitment to accuracy.

What we offer

A meaningful job with an impact on the way people consume fashion and promote sustainability.

The opportunity to do career defining work in a fast growing French born scale up.

The possibility to work as part of a globally diverse team with more than 50 nationalities.

Two days to help Project - reinforcing your activist journey and volunteer for an association.

Significant investment in your learning and growth.

Competitive compensation and benefits package.

As full member of our entrepreneurial project, you will be eligible to free shares.

Research indicates that people from under represented backgrounds-including women, people with disabilities, and other marginalized communities-often hesitate to apply for roles unless they meet every single requirement.

At Vestiaire Collective, we believe that talent comes in many forms, and we're committed to creating an inclusive environment where everyone can thrive. Your unique perspective could be exactly what our team needs, so we encourage you to apply even if you don't tick every box.

Vestiaire Collective is an equal opportunities employer

Beware of Scams

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