Team Leader Corporate Receptionist

Overall Purpose

As the Corporate receptionist of one of the business addresses in Paddington, you will be warm, welcoming, and always engaged with the occupiers, their visitors, and our clients. The building is located at Paddington Station.

You will be a proactive and organised individual to oversee essential office functions, optimise meeting room usage and will manage daily office operations. You will be working very closely with the Head of Facilities. You will be creative, not afraid of challenges, and will take charge of reception and its areas.

Duties and Responsibilities

• To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities and other departments as deemed necessary.
• Ensure the reception area and communal spaces are well-maintained and presentable
• Support internal events and office gatherings, coordinating logistics and refreshments
• Oversee meeting room bookings, ensuring fair and efficient allocation
• Manage the scheduling of larger meetings and ensure necessary resources are available
• Troubleshoot any booking conflicts or room availability issues
• Manage coffee machines, beverage supplies, and kitchen essentials to enhance employee experience
• Monitor the standard of communal and welfare areas, liaising with cleaning contractors to maintain high levels of hygiene
• Coordinate with external service providers for office maintenance and support needs
• Conduct routine checks on office security and CCTV monitoring to identify and address facility-related concern
• Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
• To receive/answer calls promptly and efficiently, identifying the callers' requirements and transferring calls as appropriate.
• Manage difficult calls and/or distressed callers' in a calm and professional manner.
• Where appropriate, reporting of accidents or incidents.
• Stand to greet all visitors to the building.
• Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Act as a point of contact for HR-related office initiatives, fostering a positive and inclusive workplace culture
• Play an active role in P&C team meetings and team bonding activities
• Any other duties as deemed necessary to support the client, customer, colleagues and St James.
• Ability to send laptops overseas to other locations - Global company

Knowledge and Skills

• Previous experience in delivering exceptional customer service essential
• Excellent command of the English language, both verbal and written
• Experience of using Microsoft Office, PowerPoint and Excel essential
• Ability to manage schedules, meeting room bookings, AV of the rooms and office supplies efficiently
• Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Proven experience in office coordination, facilities management, or hospitality
• High level of discretion and professionalism when handling sensitive information
• Excellent punctuality, outgoing and a can do/proactive attitude
• Fire warden, first aid and IOSH may be required for this position, or happy to be trained to obtain
• Innovative and creative