Team leader

Are you a results-driven leader with a passion for people, service, and performance? Do you thrive in a fast-paced, customer-focused environment? If so, we'd love to hear from you!

We are seeking a Team Leader to support our brand-new Gatwick Airport North Terminal store opening in mid October/beginning November with energy, ambition, and heart. This is your chance to play a key role in a vibrant store where the team feels like family, guests feel like friends, and success is celebrated together.

What You'll Be Doing

As our Team Leader, you will:

• Lead by example and support your team to deliver "healthy and delicious food made fresh with love."
• Assist the management team in achieving store goals for service, food quality, and profitability.
• Train, coach, and develop team members to reach their full potential.
• Manage daily operations, including food production, waste control, and guest service.
• Handle guest complaints with professionalism and urgency.
• Create a buzzing, fun, and family-like environment in the store.
• Contribute ideas and initiatives to improve the store's success.

What We're Looking For

We're after someone who:

• Is passionate about leading and supporting a team.
• Stays calm under pressure and solves problems thoughtfully.
• Can coach and give constructive feedback to team members.
• Brings energy, positivity, and strong communication skills to every shift.
• Takes ownership, pays attention to detail, and leads by example.
• Is motivated to learn, grow, and contribute to our store's success.

Essential Skills & Experience

• Previous experience in a leadership or supervisory role (hospitality preferred).
• Previous experience working in the airport (airside preferred)
• Good level of spoken and written English.
• Knowledge of food safety, health & safety practices, and company procedures.
• Ability to use systems (e.g., Stint, FNB, Trail, Vita Mojo, Platopus, Asana) is an advantage.
• Experience in team onboarding, training, and developing others.

Why Join Us?

• Be part of a growing brand with a values-driven culture.
• Work in a fun, supportive, and rewarding environment.
• Great opportunities for development and career progression - we love to promote from within.
• Bonus scheme, team perks, and a supportive leadership team.

Apply today and take the next step in your leadership journey with us at Tossed. Let's grow together!