Team Leader

About the Company

We are an expanding business dedicated to delivering exceptional Chinese flavours and diner experience. Our core values include taking pride, being all in together, quick to shift, and leading the way.

Our Values

• We Take Pride, putting our whole heart into every task, ensuring that our dedication and passion are reflected in our work.
• We are All In Together, supporting each other to win as a team. Our collaborative environment values every team member's contribution, making success a collective achievement.
• Being Quick To Shift is essential; our fast paced industry demands adaptability, and we need people who can meet new challenges head on with agility and resourcefulness.
• We Lead The Way by always being the first to try new things and shake things up. Innovation is at our core, and we thrive on taking risks and pushing boundaries.

Position: Team Leader

We are looking for a Team Leader with a fantastic attitude, and commitment to exceptional customer service. You must be experienced and passionate about delivering delicious food, and be prepared to train on the woks, so that you can both assist and supervise the back of house teams, as and when required.

You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.

Responsibilities

Guide team in a fast paced environment; train staff on wok cooking; supervise back of house operations; maintain high standards of food quality, service and profitability; lead with enthusiasm; promote teamwork and ensure customer satisfaction.

Fit for the Role

• Customer focused?
• Up for late nights? We may trade until 4am on select nights - flexibility is key!
• Hands on
• Organized
• Team Player
• People focused
• Self motivated & have Integrity?

Skills & Experience

• Vast experience in customer service
• A background in Leadership & Management
• The ability to train & coach a team
• Problem solver
• Effective time management
• Results driven - people, quality, service, environment, sales & profitability
• Excellent communication skills

Benefits

• Employee Discount
• Online Discounts in High Street Stores
• Opt in Health Plans
• Company Pension Plan
• Pick n Mix Diploma Program
• Cycle to Work Scheme
• Free Mortgage Advice
• Wellbeing Support (Confidential Advice Line)
• Access to Wages in Advance