Team Leader

Hours: Full Time, minimum of 20 hours per week

Salary: £13.55 per hour

About You

Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We're seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day-to-day operations and outstanding customer service, while helping our team grow and reach their full potential.

A typical day as a Team Leader

• Lead by example, welcoming customers and ensuring a friendly, positive first impression.
• Handle customer queries, complaints, and feedback professionally, coaching the team on best practices.
• Prepare and serve coffee, drinks, and food to brand standards.
• Operate the till, handle payments accurately, and complete end-of-shift cashing up procedures.
• Maintain cleanliness and organisation throughout the store, following food safety, hygiene, and health & safety standards.
• Monitor stock levels, place daily orders, and support the team during busy periods for smooth service.
• Communicate clearly with the team and management, providing guidance and updates on daily operations.
• Take initiative to resolve issues, support colleagues, and fill operational gaps proactively.
• Motivate, engage, and develop the team through coaching, training, and performance support.
• Step up to the Store Manager role when needed, taking responsibility for overall store operations.
• Undertake lone-working responsibilities, including opening and closing the store safely.
• Promote a professional, reliable, and positive work culture, setting expectations for behavior and performance.

Got what it takes?

If you're reliable, passionate and enjoy having fun as part of a team, we can't wait to hear from you!