Team Leader

Team Leader - Debt Recovery

• Annual Salary: £30,000 - £35,000
• Location: Hatfield
• Job Type: Full-time

We are seeking a proactive and dedicated Team Leader to oversee and motivate a team of approximately 10 staff members. This hands-on role is ideal for someone who thrives in a target-driven environment and is committed to achieving performance targets while maintaining high standards of professionalism and compliance.

Day-to-day of the role:

• Manage and motivate a team to ensure performance targets are met and exceeded.
• Set, monitor, and drive performance targets for team members.
• Conduct regular one-to-one meetings and performance reviews to support staff development.
• Carry out call monitoring, provide coaching, and offer constructive feedback to enhance team skills.
• Handle disciplinary matters and conduct return-to-work interviews as required.
• Liaise with clients, lead client meetings, and provide performance updates to ensure client satisfaction.
• Collaborate with other Team Leaders to ensure consistency and uniformity in team management across the company.
• Identify and implement improvements and innovative ideas to enhance team performance.

Required Skills & Qualifications:

• Strong leadership and people management skills, with the ability to motivate and develop a team in a target-driven environment.
• Confident communicator with a firm but fair approach to team management.
• Proactive, organised, and capable of taking initiative in various situations.
• Previous leadership experience in a performance-based environment is highly desirable.
• Experience in debt recovery, utilities, financial services, or credit management is advantageous but not essential.

Benefits:

• Competitive salary ranging from £30,000 to £35,000, depending on experience.
• Performance bonus up to £6,000 per year.
• Monday to Friday working hours, with no weekend work.
• Supportive and professional working environment that fosters growth and development.

If you are a driven leader who can effectively motivate a team and deliver outstanding results, we would like to hear from you.