Team Leader - Food & Beverage

Job Description

Location: Mecca Wednesbury Cross, Dudley Street, Wednesbury, Sandweil, United Kingdom

We are looking for a Team Leader to run your area on shift, setting the pace and standards so every guest has a brilliant experience. You'll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.

Responsibilities

• Lead the fun and deliver the service.
• Front line leadership: brief, position, and motivate your team during live service.
• Service excellence: hit shift KPIs (customer satisfaction, speed of service, cleanliness).
• Operational flow: ensure the right people, right place, right time; manage breaks and micro rota changes.
• Coaching in the moment: recognise great service; give immediate, practical feedback.
• Safety & compliance: complete checks; expedite incidents promptly.

Qualifications

• Strong people skills with a customer first mindset.
• Organised, proactive, and calm in a fast paced environment.
• Experience guiding a team in hospitality/retail/leisure.

Benefits

• Competitive Salary: £13.60 per hour.
• Hours: Real contracts from 8-35 (no zero hour contracts).
• Rewards platform.
• 50% off food & soft drinks (you + 3).
• Pension & Life Assurance.
• Company Sick Pay.
• Uniform provided.
• Fantastic Rewards: team incentives, bonuses, perks, and colleague networks.
• Induction for Success: comprehensive induction program.
• People Focused Culture: supportive and nurturing work environment.
• High Performing Culture: high expectations and growth opportunities.
• Exciting Project Work: meaningful impact on business.
• Emphasis on Growth: commitment to individual and team development.

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.