Team Leader - City Lounge

Duties & Responsibilities as a Team Leader - City Lounge

• Lead and oversee the day-to-day operations of the City Lounge, ensuring smooth and efficient service delivery.
• Supervise, coach, and support a team of colleagues, including full-time, casual staff, and trainees, to achieve high performance.
• Set clear objectives for team members aligned with departmental goals and regularly review progress.
• Communicate departmental strategies and updates effectively in collaboration with senior management.
• Maintain strong team communication through briefings, meetings, and operational updates.
• Deliver exceptional guest service by implementing action plans and ensuring customer satisfaction standards are consistently met.
• Train and empower team members to confidently resolve guest queries and concerns.
• Manage staff scheduling, labour costs, and support payroll processes in line with business targets.
• Monitor and uphold service standards, appearance, and compliance with company policies and procedures.
• Foster a positive team culture by supporting colleague wellbeing, encouraging development, and recognising achievements.

About you

You are a passionate and service-driven leader with a strong background in hospitality and team management. With a natural ability to motivate and develop others, you lead by example to deliver exceptional guest experiences. You thrive in a fast-paced environment, demonstrating excellent communication, organisation, and problem-solving skills. Committed to high standards, you take pride in creating a positive team culture while consistently achieving operational and service excellence.

Just some of the benefits you will enjoy as a Team Leader - City Lounge

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide